Do you offer free shipping?
Free shipping is offered exclusively during promotional periods only.
Do you ship internationally?
Yes! We ship internationally. However, the shipping rate depends on the area, and some remote locations will require additional fees due to the distance and the lack of shipping dispatch centers.
Why is international shipping so expensive?
Your items are shipped directly from the Philippines, where we are based. Due to the geographical distance, we are compelled to provide shipping at the specified rates. Be assured that we are actively exploring methods to minimize the expenses you have to pay.
How long does international shipping take?
Our international shipping via DHL usually takes 7-14 business days after processing. Please allow 1-2 days for us to process your order before we're able to ship it out. Note: Business days do not include weekends and holidays in the Philippines.
In case you are not present when your signature is needed.
All international shipments require a signature for delivery unless waived by the customer. If you wish to request delivery without signature, kindly contact DHL directly by sending a message here or by calling 1-800-225-5345 for domestic or international assistance.
Do you refund shipping fees?
Shipping and handling costs are non-refundable. This applies to undeliverable or refused shipments, missing, and stolen shipments.
How do I know if my order has been shipped?
Once you place an order, you will automatically receive an order confirmation e-mail.
How long does local shipping take?
Our local shipping takes 3-4 days.
I placed an order, but I never received a confirmation email.
You should have received a confirmation e-mail instantly after placing an order. A shipping e-mail should also follow as soon as we finish processing your order. If you did not receive an email from Bilad Swim at all within a few hours of placing your order, please contact us at email@example.com.
I put the wrong shipping address. What do I do?
Kindly send an e-mail to firstname.lastname@example.org as soon as possible. Let us know your complete address and as long as your item has not yet been shipped, we will gladly change your shipping information. Bilad Swim is not liable for any invalid address information input in the check out process.
The tracking says my order arrived but I haven't received it yet.
If the tracking information states that your items have been delivered, but you have not received them, please check around your neighborhood in case another home received it by chance.
My package was returned or held. Help!
Situations like these typically arise in the case of an invalid or incorrect address or when additional fees need to be paid. DHL will provide multiple notifications and sufficient time for you to respond to their messages. However, once they have officially rerouted the package, Bilad Swim will not be liable for any additional fees.
Who pays for customs duties and taxes?
The customer is responsible for paying customs duties and taxes levied by the respective country involved in your shipment. Bilad Swim will not reimburse payments made for such. Customs policies vary from country to country and we can not anticipate this.